The problem
A national learning initiative needed to move from once-off project funding to predictable subscription revenue. The systems were siloed and renewals were inconsistent.
The solution
Using the App Factory method, we wired Ingqondo to identity, billing, entitlements, engagement loops and BI, creating a subscription operating system with clear KPIs and automated workflows.
The journey
- Defined the subscription journey and its KPIs, including activation, active users and churn.
- Built a single identity and a plan-to-content entitlement spine.
- Integrated recurring billing and automated certification.
- Activated behavioural nudges tied to risk windows.
- Created subscription health dashboards and automated funnels.
- Ran a weekly App Factory cadence to ship improvements quickly.
Outcomes
- Stronger activation and renewal.
- Near real-time visibility of subscription health.
- Less manual admin, with billing and reporting unified.
- A reusable subscription playbook for future programmes.