The problem
A major municipality faced technical and commercial losses from incomplete meter masters, classification errors and poor reconciliation across the network.
The solution
We built a GIS-led reconciliation pipeline spanning substation, feeder, transformer and meter, integrating field evidence, governed validation and a cadence that routed corrective work to where it mattered.
The journey
- Consolidated master data under a governed schema.
- Built electrical hierarchies for topology and tracing.
- Captured field evidence via Survey123 with photo and GPS validation.
- Flagged imbalances and exceptions, including unmetered, misclassified and faulty points.
- Routed teams to hotspots and tracked resolution through a live operating cadence.
- Created leadership dashboards showing completeness and recovery progress.
Outcomes
- Material improvement in meter completeness.
- Fewer imbalances on targeted feeders.
- Cleaner billing through classification corrections.
- A repeatable loss-recovery operating model.